Factors That Affect Human Performance
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We all struggle with the day-to-day ups and downs and dealing with the aspects of our lives and work environment. There is one question that I think need to be explored in more detail to understand how and why we have to deal with this day-to-day stuff: What are the factors to consider when managing/changing human performance?
Perhaps the answer lies in the human performance model, often used by training specialist who must take a holistic view when considering whether training is the root-cause for a performance deficiency.
The following factors will provide some insight in this view:
* Attitude and behaviors: How one thinks about their job and the work they perform. Is it an opportunity to gain satisfaction and reward or is it resented? Attitudes and behaviors are the most difficult thing to change and takes the longest period of time. Everyone by their pure nature all resist to changes. It is a hard thing to do.
* Climate: This is a prevailing set of attitudes about the job and work environment in general. Perceptions about the following are typical: How are the people treated and valued? Are the people respected and their issues properly considered, no matter how small? Does the working conditions and environment produce a climate commensurate with the work being done? Is there respect for the individual?
* System: This describes the systematic workflow process, operating practices, policies, and procedures used to give structure for completing the defined work output.
* Feedback: Getting the information necessary and in a timely manner to know when all is well, and if not, to make corrections.
* Supervision/management: The act of overseeing, coaching, mentoring and/or inspection.
* Motivation: An inducement or incentive for getting a desired outcome. How valuable is the work being performed, and if done well, how will others and I benefit? Consequence/reward systems are often used to influence the motivation.
* Skills: Both cognitive and overt skills (psychomotor skills) collectively produce a person’s expertise or know-how.
* Training and Education: The process utilized to induce or change in human behavior. Classroom, computer-based/e-learning, on-job (show and tell) or even “trial by fire” are all accepted methods, and yes, self-directed too.
These are some of my thought with hopes that maybe this will help to resolve some of the day-to-day issues that we have to deal with each day.
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